What is TER ?
A Network Operation Technician is a professional responsible for monitoring and maintaining the operational integrity of computer networks within an organization. They play a vital role in ensuring the smooth functioning and performance of network systems, identifying and resolving issues, and implementing preventive measures.
The primary responsibilities of a Network Operation Technician may include:
1- Network Monitoring: Monitoring network performance, traffic, and connectivity using network monitoring tools and systems. They proactively identify and address any abnormalities or network issues.
2- Troubleshooting and Issue Resolution: Diagnosing and resolving network issues such as connectivity problems, network outages, or performance bottlenecks. They analyze network logs, utilize diagnostic tools, and collaborate with other IT professionals to identify and implement solutions.
3- Incident Management: Responding to network-related incidents, such as system failures or security breaches, following established protocols and procedures. They investigate the root cause, restore services, and document the incident for future reference.
4- Configuration Management: Maintaining and updating network configurations, including routers, switches, firewalls, and other network devices. They ensure that configurations are accurate, secure, and aligned with organizational policies and best practices.
5- Network Maintenance: Performing regular network maintenance tasks, such as applying patches, updates, and firmware upgrades to network equipment. They also conduct routine health checks, backups, and preventive maintenance activities.
6- Collaboration and Communication: Collaborating with network engineers, administrators, and other IT teams to address complex network issues and implement network changes. They communicate effectively with stakeholders, providing updates and status reports.
7- Documentation and Reporting: Documenting network configurations, troubleshooting procedures, incident reports, and network changes. They maintain accurate records of network assets, configurations, and procedures for future reference.
A Network Operation Technician should possess a strong understanding of network protocols, hardware, and software. They should have knowledge of network monitoring tools, diagnostic techniques, and network security principles. Attention to detail, problem-solving skills, and the ability to work well under pressure are crucial for efficiently managing and resolving network-related issues.
